HR management

Employee satisfaction index

1. Definition of employee satisfaction index (ESI)

Employee satisfaction index is a index to measure satisfaction of employee in an organization.

2. How to calculate ESI?

There is a five-point scale in the questionnaire or survey from employee responses. They are
• Strongly Agree,
• Agree,
• Undecided,
• Disagree,
• Strongly Disagree.

You should remark number attached, include strongly agree (5) to strongly disagree (1).

Then, total number of questions with answers against each response is calculated (5, 4, 3, 2, 1).

Identify total point of each response.

Identify total number of questions answered

ESI = ( total point / total question ) * 100.

3. Analyze employee satisfaction index

You can identify ESI by company, department, field…and then, you can use 80/20 principle or Pateto tool to analyze employee satisfaction.

4. Related documents:

• What is employee satisfaction?
• Importance of employee satisfaction
• Factors influences to employee satisfaction
• Procedure of employee satisfaction
• How to maintain employee satisfaction?
• How to improve employee satisfaction?
• 5 methods of employee satisfaction
• Free sample employee satisfaction survey
• HR career ebooks (you can download free and ref all ebooks related HR career…)

Author: Davi Ngo

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This entry was posted on Monday, January 5th, 2009 at 6:52 am and is filed under Employee satisfaction. You can leave a response, or trackback from your own site.