Skill levels of problem solving and decision making
Skill levels of problem solving and decision making
Level A
• Reacts to situations, “ fire fighting” with short-term solutions.
Level B
• Identifies problems
• Secures relevant information from all sources and seeks potential solutions
Level C
• Identifies and educates others to focus on causes, not symptoms, of problems and works co operatively to seek solutions.
• Comes up with creative alternatives to arrive at optimal solution
Level D
• Uses a systematic approach to anticipate problems.
• Generates creative solutions, ensures there are appropriate contingency plans in place.
• Combines reason, logic and intuition in taking prompt decisions
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