Shipping coordinator job description
Job purpose of Shipping coordinator is to prepares documentation, maintains records, and coordinates logistics for product shipment
Key duties/responsibilities of Shipping coordinator:
1. Prepares documentation, maintains records, and coordinates logistics for product shipment.
2. Leads communications within the Shipping/Receiving area. Schedules and Coordinates both Domestic and International freight forwarder transactions.
3. Ensures freight forwarders are selected based on company objectives for cost and delivery.
4. Maintains Shipping records, including providing tracking or shipping history information to customers on request.
5. Prepares Shipping paperwork as well as completes shipping transaction in appropriate systems.
6. Coordinates Returned Material Authorization (RMA) process with Customers, including issuing RMA numbers.
7. Prepare boxes with appropriate labels for shipment as required.
8. Provide guidance to others within the Shipping/Receiving area.
9. Communicates status of Shipping/Receiving activities to appropriate personnel. May train new hires.
10. Review open customer orders, create pick worksheets on an as needed basis to efficiently meet the customer shipping schedule and satisfy the requested ship dates.
11. Generate shipping output documents as required.
12. Generate customer invoicing upon shipping. Audit waiting-to-ship reports daily to ensure all invoicing is completed.
13. Coordinate the shipping of freight by contacting appropriate freight carriers.
14. Communicate shipping volumes and priorities closely with the Warehouse manager and 3rd party warehouses to optimize available resources.
15. Shop rates for prepaid shipments to ensure that we are getting the best possible freight rates.
16. Review and audit freight bills for billing accuracy. Respond to billing questions from external freight payment services.
17. Formally document new or changed procedures. Identify who requires training and execute training if needed.
18. Maintain knowledge of current international import/export regulatory requirements. Update applicable standard operating procedures as necessary.
19. Participation in transportation-related project teams.
20. Effectively lead cross-functional root cause and corrective action to resolve customer-related shipping issues.