Questions of critical incident technique
1. Contents of critical incident:
• Context – in which the incident occurred
• Behavior – exactly what the individual did that was effective or ineffective
• Consequences – of the behavior and whether or not consequences were in the employee’s control
2. Sample questions of critical incident technique
Context Questions
• Tell me what you know about what happened.
• Please think of what was happening when you were carrying out activity X.
• Were any events particularly good or helpful to you.
• Were any events particularly bad or unhelpful to you?
• Ask participants to describe an event, what let up to it, and what happened as a result.
• Incident context – What led up to the incident (background)? What was the situation?
• Describe what led up to the situation.
• What assumptions have I made about the client or problem or situation.
• What were the circumstances surrounding the incident? What was the situation?
• What will I do if I am faced with a similar situation in the future?
Behavior question:
• What exactly did the person do that was effective / ineffective?
• Exactly what did the person do or not do that was
• especially effective or ineffective?
• What was the outcome or result of this action?
• Why was this action effective, or what more effective
• action might have been expected?
Consequence questions:
• What was the outcome of the behavior?
• What were the consequences of the behavior? Were the consequences due to the person’s behavior?
• How long ago the incident happened;
• What you observed being done, or not being done – the behavior; and
• What resulted that led you to believe the action was effective or ineffective – the consequences.
• You also will be asked to supply some descriptive information about the context in which the incident occurred
• The circumstances leading up to the incident – the antecedents;
3. Related documents:
• Methods of job analysis
• Observation methods
• Critical incident technique (CIT model)
• Process of critical incident technique
• Advantage and disadvantage of critical incident technique
• HR career ebooks (you can download free and ref all ebooks related HR career…)
Author: Davi Ngo, hrvinet.com
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