HR management

Project KPIs include key performance indicators as follows:

1. Financial perspective KPIs

• Increase in Net Profit (%).
• Cash flow following the project implementation.
• Increase in Revenue (%).
• Reduction in Cost per Sale (%).

2. Internal perspective KPIs

• Resource shortage .
• Number of Progress Reports planned to number of Progress Reports submitted ratio (%).
• Quality of project results as seen by the stakeholders to the project (0-100%).
• Budget allocated to budget spent ratio (%).
• Activities envisaged to actual activities ratio (%).
• Time allocated to time spent ratio (%).
• Estimated labor hours to hours spent ratio (%).

3. Growth and development perspective KPIs

• Risk assessment for the project %.
• Number of successful projects to general number of projects held by the company ratio (%).
• Number of conflicts arisen during the project .
• Positive resolution of conflicts to general number of conflicts ratio (%) .
• Project employee turnover (%).

4. Customer perspective KPIs

• Complaints that refer to quality to general number of complaints ratio (%).
• Decrease in complaints about untimely delivery of product/service following the execution of the project.
• Number of complaints after the execution of the project to previous number of complaints ratio (%).
• Growth in number of inquiries following the project (%).
• Increase in re-purchases following the execution of the project (%).

The above KPIs can use for project balanced scorecard.

strong>Related project documents:

• Project job description.
• Project interview questions.
• KPI ebooks (download free and ref all ebooks related to KPI application).