Process of critical incident technique
Critical incident technique includes five steps as follows:
1. Prepare critical incident:
• Make interviews plan and inform to individuals who concerned
• Critical incidents can be collected using questionnaires, critical reports, phone interviews, or computerized incident reporting systems.
2. Obtain materials:
• Obtain records such as investigation and accident records from departments or agencies concerned.
3. Gather facts:
• Interview individuals who have experienced problems or who have observed others who have had problems.
• You can use critical incident technique in order to do interview.
4. Analysis:
• Brainstorm and create lists of dimensions, events of job behaviors
• The analyst looks for events that occur with some frequency, how often they occur and under what conditions the events occur.
• Create categories of these frequent events.
• List examples of effective and ineffective behavior for each dimension
5. Interpret:
• The analyst rate each incident according to its value to the company
• Review results of a critical incident technique can be fed back into system to reduce or eliminate the cause of loss.
• The final and most important aspect is the evaluation, which will determine if the solution that was selected will solve the root cause of the critical incident.
Related document
• Methods of job analysis
• Observation methods
• Critical incident technique (CIT model)
• Advantage and disadvantage of critical incident technique
• Questions of critical incident technique
• HR career ebooks (you can download free and ref all ebooks related HR career…)
Author: Davi Ngo, hrvinet.com
Advertisement
.Sponsor sites:
1. 74 interview questions and answers - Answer samples and answer tips for 74 common interview questions.
2. Ultimate Guide To Job Interview Answers - Best answer samples and answer tips for job interview questions.
3. Phrases For Performance Appraisals - New 'Phrases For Performance Appraisals' Resource Guide Offers Sample Phrases In Various Categories Of KPIs Used By Professionals To Write Their Performance Reviews.
4. Job interview questions - Free over 300 top job interview questions.
5. Interview questions and answers - Free 51 job interview questions and answers.
6. Performance appraisal - Forms, methods, tips of performance management.
This entry was posted on Thursday, March 25th, 2010 at 8:59 pm and is filed under Observation method. You can leave a response, or trackback from your own site.
