Process of Competency Modeling

Competency modeling includes steps as follows:

Step 1: Identify values to customer:

• Therefore organizations have to define their outcomes / values.
• Organization must identify core value to customer from their products and services.

Step 2: Identification of major job functions / key process.

• Organizations also have to define their business process to enable them to deliver outcomes / values to customer.

Step 3: Identify KPI

Organizations have to define the time, cost and quality standards of each function / task of the business process.

Step 4: Identify competency

• Define the competencies required for each task in terms of knowledge, skills and attitudes to complete the task within the quality standards defined.
• Identification of performance standards for each skill using a competency-based rating scale which describe various levels of performance.

Step 5: Validation

Validate the results of data collection and analysis.

Step 6: Competency development.

• Applying the competency models in human resource activities, as needed.
• Identify actuality of competency in organization.
• Make competency plan for each person / department and follow.

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