Level of results orientation skill
Level of results orientation skill
Level A
• Asks questions to clarify immediate requirements of a situation.
• Acts responsively to ensure desired results are achieved whilst ensuring they are of quality nature.
• Works to meet standards set by others (management or customers).
Level B
• Goes beyond immediate or at hand sources and taps own network of contacts to gather additional information which will enhance the provision of service or will resolve a problem more satisfactorily.
• Able to delegate tasks in order to maximize the utilization of resources.
• Demonstrates a firm focus on results and the pursuit of excellence by identifying opportunities for specific improvement.
Level C
• Addresses performance problems in a timely manner by assessing performance against standards, providing honest, constructive feedback and communicating expectations for performance improvement.
• Empowers own team
• Sets challenging goals (for self and team), which are demanding, realistic and attainable.
Level D
• Maintains a focus on results and the pursuit of excellence across diverse and complex tasks.
• Develops an empowering culture.
• Makes strategic decisions, which commit significant resources to enable the achievement of results.
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