IT manager job description

IT manager job description

Job purpose of IT manager is to manage the IT function on a day-to-day operational basis

Key tasks of IT manager:

1. Help Desk Administration

• Oversees the administration and maintenance of our tracking software.
• Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
• Oversees all help desk activities at the regional level.
• Responds to escalated help desk issues.

2. Asset Management

• Ensures that company assets are maintained responsibly.
• Builds and maintains vendor relationships and manages the purchase of hardware and software products.
• Manages the purchasing of all software, hardware and other IT supplies at the regional level.

3. Telephony

• Oversees all telephone changes, including routing for seating assignments.
• Manages and develops upgrades to the company’s telephone system at the regional level.

4. Training & Lab Maintenance

• Oversees the administration and maintenance of computer stations and software for company training programs and the Learning Studio and provides additional support if necessary.

5. Internal Systems

• Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
• Works with project teams to help implement Internal Systems.

6. Networking

• Oversees the administration and maintenance of the company’s infrastructure, and directs more junior Innovators when necessary.
• Oversees the administration of the company’s WAN.
• Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.
• Implements network security at the regional level as established by corporate Security Director.

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This entry was posted on Tuesday, April 20th, 2010 at 8:29 pm and is filed under IT job description. You can leave a response, or trackback from your own site.

HR management