Grievance policy

SAMPLE GRIEVANCE POLICY

1. Ideals of grievance

• Dissatisfaction is any state or feeling of discontent.

• Dissatisfaction orally made known by one employee to another is a complaint.

• A complaint becomes a grievance when brought to the notice of the management.

• A complaint is a discontent that has not assumed importance.

• A complaint becomes grievance when the employee feels that injustice has been committed.

2. Principles of grievance

• A formal record of a hearing will be given to the employee. In serious cases the hearing will be tape recorded and a copy given to the employee.

• The timescales set out may be extended with the agreement of the parties.

• Where more than one employee has lodged a complaint relating to the same, or substantially the same, issue, the complaints may be dealt with together in the interests of fair and consistent decision-making.

• In some circumstances it may be more appropriate for the complaint to be resolved through the collective agreement between the trade union.

• An employee has the right to be accompanied by his/her trade union representative or work colleague at every stage of the formal procedure.

• Any grievance must be made in writing.

• It is only possible to hear complaints that are within the power of qaa to remedy.

• In all cases, reference to the human resources department is recommended.

• All proceedings, whether informal or formal, should, so far as is practicable, remain confidential.

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This entry was posted on Friday, April 10th, 2009 at 9:22 am and is filed under HR policies. You can leave a response, or trackback from your own site.

2 Responses to “Grievance policy”

rakesh July 15th, 2009 at 5:32 am

this site gives full knowledge about human resourse .it is use full for professional and students to take knowledge from the web site .As people can get and share knowledge through this site.

rakesh July 15th, 2009 at 5:35 am

It gives full idea how to handle greivance in ur organisation as we know greavance is important in organisation so head should have proper ideato handle the greivance in the organisation. students can learn also from this site.

HR management