Document management KPI
Document management KPIs include key performance indicators of production management as follows:
1. Average frequency (e.g. in days) of updates of documents. Indicates currency and use of information.
2. Time to respond to legal discovery of records. Using test drills for risk mitigation.
3. Percentage of documents that have not been stored in the appropriate document management systems.
4. Number of documents that have not been removed/deleted (from the system) after end-of-life. Legal and security issues may determine the lenght of life of documents.
5. Percentage of documents that have not been accessed for more than for example 1 year.
6. Document storage costs (paper & electronic).
7. Ratio of paper to electronic documents.
8. % of documents in non-enterprise repositories: Percentage of documents in non-enterprise repositories (eg CDs, thumb drives, PC hard disks, email accounts).
9. Percentage of enterprise documents accessible to the search engine.
10. Percentage searches within measurement period resulting in a document being opened.
11. Percentage of duplications/document variations within a repository or across repositories.
Related documents:
• Production interview questions
• KPI ebooks (download free and ref all ebooks related to KPI application).
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