Direct observation
1. Definition of direct observation
Direct Observation is a method in which a researcher observes and records behavior / events / activities / tasks / duties while something is happening.
2. What are contents should be observed?
The analyst observes some content as follows:
• Input as material, input products
• Output products
• The tasks performed
• Work environment
• Tools and equipment used
• Interrelationships with other workers
• Pace at which activities are done
• Working conditions
3. Types of direct observation method
• Observation by camera
• Visual Observation
• Photographic Observations
• Video Observations
• Radio Observations
• Telescopic Observations
4. Remarks of direct observation method
• The analyst must make sure that he obtains a proper sample for generalization.
• The analyst must observe average workers during average conditions.
• Reactivity can be a problem with direct observations, which is where the worker changes what he/she normally does because he/she is being watched.
5. Process of direct observation method
• Make direct observation plan and inform to user if any.
• Follow plan.
• Report: In this process, notes should be written regarding activities observed.
• Interview: interview worker and get additional information from him. Ask the person to clarify points not understood and to explain what other activities he or she performs that you didn’t observe.
6. Related documents:
• Advantages and disadvantages of direct observation
• Observation methods
• Methods of job analysis
Author: Davi Ngo, hrvinet.com
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