HR management

Customer service supervisor job description

include job requirements:

1. Energizes and motivates teams through positive reinforcement of Friendly, Available, and Quick Customer Service Standards while executing customer service tasks.

2. Provides follow up and feedback to Customer Service Associates on performance of tasks.

3. Elevates personnel performance issues to Customer Service Manager immediately.

4. Provides motivation and recognition of the Customer Service team.

5. Prepare and conduct Sales Rally to communicate the Customer Service Manager’s strategy and goals for the day. Educates team on driving sales through using promotions and suggestive selling skills.

6. Execute store contests and create incentives to motivate associates.

7. Adjust zone coverage as breaks are executed and as customer traffic patterns fluctuate.

8. Respond and take action to customer concerns.

9. Screens Associate level candidates and conducts first interviews for Customer Service Center of Excellence.

10. Completes new hire paperwork, orientation and functional training on tasks for all new Customer Service Associates.

11. Assesses training opportunities from observations, Customer Satisfaction Survey results, and customer feedback and makes recommendations to the Customer Service Manager to execute action plans.

12. Executes all emergency and down time operating procedures as appropriate.

13. Practices and ensures compliance with all company policies and procedures.

14. Communicate successes, opportunities and solutions to the Customer Service Manager.

15. Demonstrates and acts in accordance with Gap Inc. Purpose Values and Behaviors.

16. Inputs store Associate availability changes to weekly schedule.

17. Executes Leader on Duty responsibilities and opens and closes the store in accordance with company standards.

18. Monitors daily payroll planner when opening store, and adjusts schedule accordingly.

19. Oversees Cashier function and authorize register transactions.

20. Execute Card goals by implementing contests, tracking and establishing accountability.

21. Trains and monitors Associates on customer service and loss prevention policies.

22. Provides feedback to Associates regarding customer service, finding sizes and suggesting the Card during regular fitting room touch bases.

23. Maintains an efficient, service friendly environment.

24. Utilizes recovery statements to minimize external loss.

Related customer service documents

• Customer service interview questions
• All Customer service job descriptions
• Customer service supervisor job specification