Customer service manager job specification
Customer service manager job specification include requirements as follows:
1. Two to five years customer service supervision and/or management experience.
2. Minimum five years of insurance experience in the personal lines industry.
3. Post Secondary education or equivalent insurance industry work experience.
4. Holds appropriate licensing.
5. Ability to manage complex operations, processes and multiple assignments.
6. Ability to manage staff in a people focused manner.
7. Strong analytical and problem solving skills and the ability to successfully interact with staff and internal partners to problem solve to achieve goals.
8. Excellent communication, organizational, motivating and planning skills.
9. Ability to provide outstanding customer service.
10. Ability to develop and train work force, build relationships, utilize skills of workforce most appropriately.
11. Ability to manage front end operations effectively.
12. Ability to process information/merchandise through computer system and register system.
13. Ability to maintain a fair, consistent set of standards as they apply to work force.
14. Ability to adjust priorities and manage time wisely in a fast-paced environment.
15. Ability to maintain records and documentation pertaining to work force.
16. Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees.
17. Ability to operate all equipment necessary to perform the job.
Related documents
• Customer service manager job description (include key duties/tasks for this positions)
• Customer service interview questions
• Sales job description
• Sales interview questions
• Sales KPI
Source: Tommy Doan, hrvinet.com
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This entry was posted on Tuesday, September 14th, 2010 at 11:06 pm and is filed under Sales job specification. You can leave a response, or trackback from your own site.
