Behavioral Observation Scales
1. Definition of Behavioral Observation Scales (BOS)
• Behavioral Observation Scales is frequency rating of critical incidents that worker has performed.
• The BOS was developed by Latham & Wexley (1977) who believed that both graphic rating scales and BARS require supervisors to make vague judgments.
• The BOS is a list of critical incidents behaviors which the supervisor has to rate in terms of frequency.
Behavioral observation is a method used to measure the behavior and value of employees whose job performance cannot be evaluated on the basis of productivity alone. Such measurements are usually made based on a behavioral observation scale that is used to evaluate everyone in a comparable manner. Such scales are generally used to record whether or not an employee engages in a certain type of behavior or action and,
Definition of businessdictionary.com
Rating system used in identifying how often employees or trainees display the preferred behavior.
2. Rating scales
We use 5 scales as follows to identify frequency of behavior.
3. Identification of critical incidents
Items indicate either desired or undesired aspects of work performance, for examples :
• Worker misses workdays ________
• Worker never needs her/his work to be double checked _______
4. Related documents
Author: Davi Ngo, hrvinet.com