HR management

Account manager job description

This article includes content: job purpose, key duties/responsibilities samples and related documents of Account manager.

To setup account manager job description, you should ref topics below:

• 5 steps to writer write an effective job description for account manager.

• 12 tips to write account manager job description.

• Account management KPIs (help to measure account manager performance)

I. Key duties of account manager:

1. Prepare and maintain scorecard data and develop strategy to enhance the motivation at work;

2. Check and identify accounts that are likely to become a bad debt or “zero balance” account and contact the clients to retain them;

3. Develop relationships with loyal clients; ask for their feedbacks and provide feedbacks to the marketing units for purpose of enhancing the quality of service;

4. Provide assistance in relation to classifying the efficiency level at work, determining sale space and developing the qualification of units;

5. Ensure clients’ demands to be satisfied;

6. Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account; determine types of services/products and prices/fees satisfying the clients’ needs as well as the organization’s objectives;

7. Conduct assessments of clients’ credibility and perform billing duties at their requests;

8. Conduct weekly review of promotional activities to enhance the motivation and identify development potential to maximize the profit of the organization and clients’ satisfaction;

9. Receive and answer calls from the clients or client service units in relation to the clients’ requests or questions;

10. Answer the clients’ questions and ensure their problems are resolved; conduct follow-up tasks;

11. Prepare and make report on market analysis, competitor analysis and market trends;

12. Develop and maintain a well-coordinated internal relationship with key decision makers within the organization;

13. Ensure that clients know to use the services and provide assistance if necessary;

14. Manage and provide assistance in managing or maintaining accounts of strategic clients.

Other account manager job descriptions

1. Sales account manager.

2. Marketing account manager.

3. Advertising account manager.

4. IT account manager.

5. Insurance account manager.

6. National account manager.

7. Strategic account manager.

8. Senior account manager.

II. Materials related to Account manager job description:

• Account manager qualifications.

• 14 job description samples for account positions.

• Account management KPIs (help to measure account manager performance)

• 5 steps to writer write an effective job description for account manager.

• 12 tips to write account manager job description.

• Job description form.

• Account interview questions

• Account cover letters

• All samples of Account resumes

You also can save as this free file as pdf/doc or download free career, KPI ebooks at sidebar. Update: 2011.

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